Shipping policy

Shipping

Orders ship twice a week, except for during pre-sale events where postage date will be displayed in the items description on the product listing.
If your order is urgent, please contact us using the contact page so we can do our best to make sure you receive your order on time.

Prints will be sent in a mailing tube or card envelope to ensure your lovely new art arrives to you safe and sound. Ceramics and other goods will be packed securely in boxes with extra packaging for safety.

Domestic Shipping

Domestic orders are sent via Australia Post.
Standard delivery is $9
Signature is not required on delivery.

Gigi Valentine does not take responsibility if the incorrect address is entered upon ordering. If the order is returned to sender, shipping charges will apply to re-send the order. To ensure the address is correct, please check your confirmation email.

International Shipping

For international orders, please get in touch via the contact page on our website and we will look into the best shipping option for you.

We do not take responsibility if the incorrect address is entered upon ordering. If the order is returned to sender, shipping charges will apply to re-send the order. To ensure the address is correct, please check the order confirmation email.

Order issues

If you're concerned your order has gone missing, please email us via the contact page on our website.

If your item arrives damaged due to rough handling during delivery, please take photos of the item ordered and the packaging how it was delivered.


Within Australia, seek compensation by taking the item to your local Australia Post.

Get in touch with us via email shopgigivalentine@gmail.com with the images of how your order arrived to you so we can investigate.